Printed Promotional Durham Mug

Once you have selected your product, please add the quantity you require to the basket and complete checkout.

We aim to get most blank orders dispatched within 1-2 working days and 3-5 working days for printed products. (from artwork approval). If your order is urgent, please call with your requirements. We have many dispatch options to ensure your delivery arrives on time.

FOR PRINTED ORDERS ONLY: Upon receipt of your order confirmation, one of our Account Managers will be in touch requesting your artwork, (if not already included in your checkout process) 
Our team of professional graphic designers will then prepare your pre-production mockup and / or sample to your specific requirements. Once completed, your Account Manager will send this across to you. This process is normally completed within the same day, ensuring that you can see exactly what you're ordering, and allowing you the opportunity to make any last-minute amendments.

PLEASE NOTE: pre-production mockups and / or samples are automatically issued for orders over 50 units. If you would like mockups or samples for order less than this then please let our sales team know after placing your order.

Once you are 100% happy with everything, and not until we receive your final written approval to proceed will we progress to production. Your total satisfaction and confidence in what you are ordering is of paramount importance to us!

You can also order using these methods: 

E-mail

email sales@monarchprint.co.uk with your requirements (please include any logos or texts and all relevant product information).

Online Chat (office hours only)
Chat online with one our admin staff at www.monarchprint.co.uk who will be pleased to take all of your details and process your order.

Phone
Telephone 01454 273463 where one of the team will take all of your details and send over the relevant paperwork.

You can upload your logo file prior to adding to cart. Alternatively, once your order is placed, please reply to the confirmation e-mail you'll receive and attach your art file(s) to the e-mail. 

Our team of professional graphic designers will then prepare your artwork to your specific requirements. Once completed, your Account Manager will email this across to you. This process is normally completed within the same day, ensuring that you can see exactly what you're ordering, and allowing you the opportunity to make any last-minute amendments.

Once you are 100% happy with everything, and not until we receive your final written approval to proceed will we progress to production. Your total satisfaction and confidence in what you are ordering is of paramount importance to us!

Accepted File Types
We can accept most file types, either via e-mail, text or mailed hard copy. Just send us what you have and we'll work with you on the rest. Keep in mind that to keep your order moving as fast as possible, we prefer to receive vector file formats or high-resolution Raster images. (see below)

Preferred File Types:

• PDF (Adobe Acrobat)
  Embed the fonts used or export as generic .eps
• AI or EPS (Adobe Illustrator)
  Convert text to outlines, embed any linked images
• PSD (Adobe Photoshop)
• Rasterized images (.jpg, .tif, .pcx, .gif, .png, .bmp)

Please send a high-resolution copy if you have one.

Other file types
We can accept Microsoft Office files (word, powerpoint) but these are not recommended.

After adding your products to the cart, simply follow the checkout instructions, where you will be directed to confirm your order and delivery details. 

We use Sage Pay to process our online payments. Once you click 'Place Order' in the checkout, a secure new Sage Pay window will open for you to enter card details. 
We accept all Visa & Mastercards. We do not currently accept American Express. 

You can now choose to pay with Paypal from the checkout payment options: Check out faster, safer and more easily with PayPal, the service that lets you pay, send money, and accept payments without having to enter your financial details each time. 173 million people use PayPal to shop on millions of sites worldwide, in 202 countries and with 21 different currencies.

If you would rather, you can also pay by BACS, Cheque or over the phone once you place your order by selecting 'Other Payment Method' from the checkout payment options.
See below for details;

There are a number of convenient offline payment options;

1. BACS payment - Details will be on your invoice after your order is confirmed.
2. Phone - 01454 273463 with a credit/debit card and we can take a secure payment over the phone.
3. Cheque - payable to Monarch Print Ltd - Unit 11, The Alpha Centre, Armstrong Way, Yate, BS37 5NG.
4. On account - call us on 01454 273463 or email sales@monarchprint.co.uk to discuss this option.

Delivery times
You can expect to receive your BLANK orders within 2-3 working days and 4-6 working days for most PRINTED orders. (From artwork approval), but we do aim to exceed where possible.

If you need your order in a hurry, a 24 Hour turnaround service is available for most printed products and some products can even be shipped on the same day! Please call us straight away if you need this service - 01454 273463

Shipping estimate
For those that don't qualify for free delivery, to see your shipping charges please add a quantity to your cart and follow the checkout instructions. However, to get a rough idea please see below.  

Note: these prices are a guide only and can change depending on buyer location, volumetric weight and handling costs.

• Standard delivery - £10 per box for the first 6 boxes
• For orders greater than £100, we are very happy to offer FREE DELIVERY. This will automatically be added to your order in the checkout.